Terms of service
BY CLICKING ON THE “I ACCEPT” BUTTON, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE CUSTOMER SALES TERMS (“Customer Sales Terms”).
PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL OF THESE CUSTOMER SALES TERMS BEFORE YOU START USING THE WEBSITE, AS YOU WILL BE BOUND BY THESE CUSTOMER SALES TERMS WHEN YOU CLICK “ACCEPT AND REGISTER”.
IF YOU DO NOT AGREE WITH ANY OF THESE CUSTOMER SALES TERMS, YOU MUST IMMEDIATELY CEASE ACCESSING AND USING THE WEBSITE AND THE SERVICES BEING PROVIDED UNDER THESE CUSTOMER SALES TERMS. YOUR ACCEPTANCE OF THESE CUSTOMER SALES TERMS WILL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND ENTICE SUPPLEMENTS PVT LTD IN RESPECT OF YOUR USE OF THE WEBSITE, AND/OR SUBSCRIPTION OF AVAILABLE SERVICES.
These Customer Sales Terms are between the users of the website (referred to as “You” or “Your” or “Yourself” or “User” or “Customers”), AND ENTICE SUPPLEMENTS PVT LTD (“Company”), a company incorporated under The Companies Act, 2013 having its registered address at No.BF2, 1st Floor, Building No. 104, 8th Cross, East Park Road, Malleshwaram, Bangalore – 560003 IN and shall be a legally binding agreement between You and the Company.
These Customer Sales Terms are to be read in conjunction with any other website Terms and Conditions as applicable. You, AND ENTICE SUPPLEMENTS PVT LTD shall each be referred to individually as “Party” and collectively the “Parties”.
1. BACKGROUND
1.1. Company owns and operates the website and/or any Application connected to or mentioned on this site and the Services and Products provided under this website.
1.2. The Website is an aggregator platform for the creation of an online marketplace for the sale of nutrition supplements and other wellness products consisting of and not limited to skin care, haircare, bath & body products, other cosmetic products (“Products”) and allied services (“Services“) offered by the Company.
1.3. The Company further has the right to change or discontinue any products and service at any time, without notice. It may add or modify the procedures, modes, processes or conditions of purchase at any time.
1.4. The Company shall not be liable to You or to any third party for any modification, suspension or discontinuance of any product or any aspect of their services.
1.5. These Customer Sales Terms apply to services and products purchased on this website and/or its Application (whether through a computer, mobile phone or other electronic device).
2. PRODUCTS AND SERVICES
2.1. The Website allows the Subscriber to select their desired service or product(s) requirement from the list of Services, Products and Packages offered by the Company under the Website www.enticesupplements.com
2.2. The Company is not responsible if information made available on the site is not complete, accurate or current. The information on the Website is made available for general information only and should not be relied upon without consulting primary, more accurate or more reliable sources of information. Any reliance on the material available on the Website is at Your own risk. If any Product is not as per description, your sole remedy, if accepted by the Company is to return the unused Product.
3. REGISTRATION AND USAGE
In order to avail the purchase of Products and Services offered under the Website, You must:
3.1. Be competent to enter into a contract under Applicable Laws or are competent to enter into a contract and have allowed Your minor dependent to use this website, and You must provide the Company with accurate, complete, current, valid and true Registration Data (“Eligibility Requirements”);
3.2. Only use the Application solely in accordance with these Customer Sales Terms and all Applicable Laws, and not use the Application, Subscription Services or Services for any illegal or unlawful purposes;
3.3. Only use the Application, Subscription Services and Services for Your sole, personal use, and not transfer, sell, sub-license or assign it to a third party;
3.4. Do not try to do anything to interfere with or harm the Website, the Subscription Services, the Services, the Product(s) list or the network of the Company or any of its Affiliates in any way whatsoever;
3.5. provide such information and documents which the Company may reasonably request from time to time;
3.6. only use an authorized telephonic or internet network to access and use the Website. When using the Website, the Subscription Services and the Services, standard messaging charges, data charges and/or voice charges (as applicable) may be imposed by Your Device provider and the same are Your responsibility.
4. PRICING
4.1. The Website shall display all applicable prices for Products and Services and the same shall be disclosed to You at the time of purchasing and availing such Products and Services.
4.2. In the event of a Service or Product being marked with the incorrect pricing information due to typographical or other errors, the Company shall have the right to amend, modify and/or rectify such errors and the same shall be intimated to You at the time of Purchase.
5. PAYMENT POLICY
5.1. Payment of the Services will be facilitated by a payment gateway and/or payment processing services provider appointed by the Company (the “Payment Processor”). The Payment Processor may be the Company, one of its related bodies corporate or an unrelated third party.
5.2. The Company accepts the following modes of payment:
5.2.1. Visa, Mastercard and American Express Credit Card(s).
5.2.2. Debit card(s).
5.2.3. Credit Card EMIs (with such banks that participate as on the date of transaction)
5.2.4. Company Gift Cards and Vouchers
5.2.5. Wallets (as provided by the company from time to time)
5.3. You will be required to provide relevant payment details including credit/debit card details (“Card Details”) with the Payment Processor in order for the Company to process payment of the Services availed, and You hereby authorize the Payment Processor to do so. Your authorization:
5.3.1. permits the Payment Processor to debit or credit the bank account or debit/credit card account associated with Your payment details;
5.3.2. permits the Payment Processor to use Your Card Details for the processing of transactions initiated by You;
5.3.3. will remain in effect as long as You maintain an Account (and if You delete Your Card Details or Account, Company and the Payment Processor will not be able to process any further transactions initiated by You); and
5.3.4. is subject to any other terms and conditions of the Payment Processor specified through the Application or Services from time to time.
5.3.5. If any amount paid by You is fully or partially refundable for any reason such amounts will be credited to Your Account within 15 business days.
5.3.6. Any payment processing-related issue not caused by an error or fault with the Website must be resolved by You and the relevant Payment Processor.
5.3.7. The Company does not presently offer cash on delivery/card on delivery as payment options.
5.3.8. The Company or its Affiliates/representatives shall never request You to share any of your payment details over email or over telephone.
5.3.9. Transactions with the Company are via the industry leading payment gateways. The Payment gateways are compliant with the global information security standards defined for organizations which handle cardholder information. All information provided about your card or account information is encrypted.
6. RETURN AND REFUND POLICY
6.1. The Products purchased via this Website may be returned within a maximum period of 7 days from the date of Purchase of the Products. However, the same is subject to the return period for third-party products sold on the website, which shall be mentioned on the Product description/information at the time of viewing and selecting the Product. However, such return shall be applicable on to Products which are:
6.1.1. Damaged on arrival,
6.1.2. Having any Manufacturing defect,
6.1.3. Expired product (wherever applicable)
6.1.4. In-correct product being shipped.
6.2. This return policy shall be applicable from the date of delivery of such Products to You. The date of delivery shall be as per the confirmation received from our logistics team.
6.3. In the event of Product(s) bearing any brand warranty, and if such brand warranty supersedes Company’s return policy, this return policy shall not be applicable.
6.4. Return of products as per Clause 6.1 shall be shipped back to the Company by using only the Company’s 3rd Party Logistics Partners as determined by the Company from time to time. Additional costs may be incurred by you for availing the same.
7. SHIPPING AND DELIVERY POLICY
7.1. The Company shall provide shipping and delivery of Products within the territory of India.
7.2. All orders of Products are dispatched within 5-7 days of confirmation by the Company, dispatch and delivery shall depend on Your destination and type of Services subscribed.
7.3. Products are shipped to the address(es) provided by the user by the in-house Company delivery teams or 3rd Party logistics partner(s).
7.4. The Product shall typically reach You within the delivery time communicated, However, certain exigencies may delay the delivery. During such an event, you may reach out to the Company directly through hello@enticesupplements.com for details on the latest update of Your shipment.
7.5. Shipping charges if any shall be intimated to You on the Product page of the Website based on the entered area pin code. For undeliverable pin codes the Company may in exceptional cases, agree to deliver the Products however the cost of transportation/shipping shall be borne by you at actuals in advance.
7.6. The Delivery dates stipulated on the Website are not binding unless expressly confirmed by the third-party vendors in writing. Delivery of products or performance of services which cannot be undertaken or are delayed due to events beyond the Company’s control, including manufacturing interruptions, strikes, lock-outs, or transportation or other such unforeseeable obstacles, which the Company or the Company’s suppliers may suffer, authorizes us to deliver at a later point in time or to rescind the agreement in whole or in part, and You shall have no claim for damages in regard to same.
8. TRADEMARKS
8.1. All trademarks, logos and service marks displayed on the Website are registered and unregistered trademarks of the Company and/or third parties who have authorized their use. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify these Trademarks in any way. The use of Company’s trademarks on any other website is strictly prohibited. All of the materials contained on the Website are copyrighted except where explicitly noted otherwise. The Company will enforce its intellectual property rights to the fullest extent of the law, including seeking of criminal prosecution.
8.2. You shall be solely responsible for observing and complying with all packaging regulations, product identification and labelling obligations. You shall be liable for ensuring that no infringement of third-party rights occurs in conjunction with your order and shall undertake to release us from any claims by third parties. You shall not be entitled to change the brands, use the brand for purposes other than the sale of the goods or to affix other brand-names/trademarks to the Products supplied. Changing the design of the packaging Company Products and any type of re-packaging is not permissible.
9. WARRANTIES AND CLAIMS.
9.1. The standard warranties and the conditions for usage of a product(s) is/are/maybe different in relation to each product and the same will be displayed on the company website / application.
9.2. The Company will not entertain any claim(s) that are;
9.2.1. contrary to the ones on the product(s) or;
9.2.2. made after the product(s) have been used contrary to the conditions of usage prescribed by the manufacturer or the company;
10. INDEMNIFICATION
10.1. You hereby indemnify to the fullest extent the Company from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.
10.2. In no event shall the company, its officers, directors, employees or partners be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action(s), or any other claim arising out of or in connection with Your purchase of the product(s) and services herein.
10.3. Notwithstanding anything to contrary to the provisions of this agreement, the Company’s liability to you under the terms of this agreement or otherwise shall be limited to; the refund of the money(s) paid by you, for any product(s) or service in connection with which the claim(s) have been raised.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1. These Customer Terms of sale shall be governed by the laws of the Republic of India.
11.2. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration under the Indian Arbitration and Conciliation Act, 1996 including any amendments thereto. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its attorneys’ fees and costs. Courts at Bangalore shall have exclusive jurisdiction with respect to the arbitration proceedings.
11.3. These Terms will be governed by and construed in accordance with the laws of the Republic of India and you submit to the exclusive jurisdiction of the courts located at Bangalore, Karnataka for the resolution of any and all disputes.